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CENLAR Loan Administration and Mortgage Review

CENLAR is the abbreviation of Central Loan Administration & Reporting. Its role is mortgage sub-servicer, which means this mortgage firm’s key service provides service loans for other mortgage lenders.

Since Taylor, Bean & Whitaker (TBW) went bankrupt and discontinued loan operations, all financial loans were transferred to CENLAR mortgage.

cenlar mortgage

CENLAR turned out to be the leading sub-servicer of mortgage loans in the United States which running over Dovenmuehle Mortgage Inc. in December 2009 with a brand new agreement that they had contracted with Freddie Mac.

The new agreement signed with Freddie Mac happens to boost their contracts from $46 billion to $93 billion, whilst the contracts of Dovenmuehle are about $70 billion.

CENLAR Refinance Mortgage?

Many people are wondering whether CENLAR offers a refinance mortgage. Some said yes, and some said no. Some people would even want to know if this new lender could act as their mortgage servicer to refinance their existing mortgage with the Home Affordable Refinance Program (HARP).

However, from the answer received by CENLAR, even they specialize in mortgage servicing, but they don’t originate new loans. Therefore they are not able to refinance the existing mortgages for their customers.

Even if they providing you information on a Freddie Mac-approved lender who happens to take part in HARP, you are still not able to use that lender to refinance your current mortgage. Nonetheless, you can work with any Freddie Mac-approved lender who is currently participating in HARP.

You are highly suggested to call your community’s leaders to acknowledge any one of them is an approved Freddie Mac lender and happens to take part in HARP.


Many consumers are refinancing their mortgages, CENLAR previously acquired from Taylor, Bean & Whitaker, and putting them into the Housing Affordability Refinance Program (HARP).

Many of them only found out later that the lenders with whom they have a deal are either not knowledgeable enough on HARP or are reluctant to work with them to find solutions for the dilemma they faced.

However, there is one thing that HARP wishes to clarify to you the fact that a lot of homeowners do not realize. The fact is that homeowners do not need to use their current lender to help them acquire a HARP loan.

If you have any questions about HARP, you should contact them to get the answer that you want. You may call 253-854-5000 or their Toll-Free number at 1-888-854-5000.

CENLAR Mortgage Rates Trends

Those shopping for low mortgage rates need to understand the importance of keeping up with CENLAR mortgage rate trends before applying and signing for the deal. If you are following the right trend, you are going to save a lot of money.

In case you are not aware, mortgage rates for many banks are inclined to rise on Friday irrespective of the demand and supply of the market.

Thus, you may better avoid locking mortgage rates with CENLAR on any Friday because most banks do not want to risk themselves as they can’t predict if any bad things will happen during the weekend.

CENLAR mortgage rates trend higher if the stock market in the United States is upon that day. As a result, the uptrend performance of the stock market tends to be bad for mortgage rates.

Therefore, in case you receive an emergency call from your lender asking you to lock in a mortgage rate in a short time, you should let him on hold and quickly take a look at CNBC or Bloomberg to see if the stock market is rising or declining.

You may discover most of the time. When you receive a phone call from your lender, the stock market is showing the uptrend. Your lender is doing so is because he wants to get you to lock in your mortgage rate at the worst possible time.

Read also: EverHome Mortgage Reviews and Feedbacks

Any Good CENLAR Mortgage Reviews?

By doing a simple search on any online search engine, you will find quite a few negative reviews and complaints against CENLAR Mortgage. Even though you still can see some satisfied CENLAR customers, the overall feedback on this lender is quite unfavorable.

I have done some random checks on these negative reviews, and most of the complaints can summarize in below few points:

  • Impose unreasonable charges to their existing mortgage.
  • Not reporting customers’ mortgage payments to the credit department.
  • CENLAR claimed not receiving mailed payment even a lot of calls have been made.
  • Not able to address the issues that customers face in the right direction.
  • Having tax and insurance escrow issues.

Nevertheless, we need to know that CENLAR Mortgage is a loan entity governed by the Federal Office of Thrift Supervision. This means the company is legitimate to provide mortgage loan services within the United States.

If there are many scam cases on CENLAR, the company might already be dire in Class Action Lawsuits. Most states still need mortgage loan services to remain in ownership of their properties and keep their credit scores in good shape.

As long as CENLAR is taking enough care and providing services that meet customers’ needs and offer immediate support to those having issues with their mortgages, the company should stay in business in the long run.

Here is the contact information of CENLAR in case you are looking for CENLAR Mortgage.

Website: www.cenlar.com

CENLAR Mortgage mailing address:
425 Phillips Blvd., Trenton, NJ 08628

Contact Number:
Phone: (609) 883-3900
Toll-Free: 800-223-6527

Class Action Lawsuit

Several Cenlar class action lawsuits have been going on lately. The majority of the borrowers who cause this are formerly from TBW mortgage company which was shut down by the FBI and forced into bankruptcy.

Most of them have their monthly payment increase, and they were sought after the class action lawsuits again Cenlar. Even the company has advised them to talk to their respective insurance company or tax collector on the cause of the increase of escrow, but most of them are still not get the thing to solve and blaming Cenlar.

The assessment of late charges, online payment fees, phone pay fees, etc., has caused the borrowers even mad as they feel like they have been cheated for unnecessary charges.

However, according to Cenlar, all these are the standard practice of the company to make the charges for all the loans. Therefore, the company claimed that if borrowers think these charges are fraudulent, this is their fault as they are not reading the fine print when they sign the loan agreement.

Nonetheless, many still think that borrowers who seek loan modifications should get assistance from Cenlar to settle their losses with short sales and foreclosures for business practices. Thus, they think that the company’s practices are unethical and need to be investigated.

Read also: Easy Ways to Make Your Mortgage More Affordable

13 thoughts on “CENLAR Loan Administration and Mortgage Review”

  1. I paid my extra escrow in full. This is the second time this has happened in about 5 years. They didn’t take out enough escrow. Now they are trying to make me pay as if I did not pay the extra in full. They also reported that I filed them under bankruptcy when I didn’t and have sent them proof that I kept my house out of bankruptcy. I should have and it would have been paid off by now. I feel my mortgage should be paid in full as it’s been through many mortgage companies at no fault of mine. I have always been on time paying my mortgage and never not pay it. This is how I get treated and forget contacting them. They have 6 addresses in different states. You don’t know which state to send to the regulatory agencies.

  2. Cenlar blows and they are all crooks. They have screwed up my mortgage and escrow on numerous occasions and it seems that they really do not care to fix things they screw up. They probably get bonuses for how many people they screw over with fake fees and shady practices. Oh and don’t even think of calling to deal with issues they like to put you on hold for ever for the simplest questions and never have answers, but you can fax a request they will try to get back to you in about 30 days.
    Companies like this need to go out of business quickly.

  3. I have been calling on a daily bases to ask them to work with us. they want 1606.00 right now for extra escrow and I don’t understand cuz the taxes only went up109.00. I said we would pay it but we can do half in ,may and the other half in aug. BUT THEY WONT WORK WITH US.. THEY CAN HAVE THIS HOUSE!!!!!! ITS NOT WORTH 179000.00 houses in the area r 100000.00.. husband and I are DONE!!!!

  4. This mortgage company is a fucking JOKE!!!!! My father just passed away I have taken over my fathers home. I have sent in my FATHERS DEATH CERT 3X NOW they claim they never recieved it. I have jumped through their hoops call almost everyday and try to work with them. They don’t know there ASSES FROM A HOLE IN THE GROUND!! They have my money and yet won’t put it towards the house payments. Now that I have jumped through there hoops they are trying foreclose my dads house. The only thing my kids and I have left. My father was a VET SERVED HIS COUNTRY this CENLAR MORTGAGE COMPANY IS A JOKE. Very Very pissed off hurt distraught daughter. God help me

  5. We have been with Cenlar for about a year. Inspire of numerous attempts to make phone contact and email inquiries, still no response and my statements are still incorrect. The right hand doesn’t seem to know what the left hand is doing. I wish a better company would purchase my loan, these folks disappointe on a regular basis.

  6. Just refinanced my 2nd mortgage which WAS with Citibank, which appears to do business with these crooks unfortunately. I have never even heard of Cenlar until today. My 2nd Mortgage refinance was finalized yesterday and is now with Mountain America. Then today, a $440 withdrawal is suddenly taken out of my bank account by this company I have never even heard of AFTER my bank settles with Citibank. Not happening! Im calling my bank first thing in the morning and getting it back! I hate scammers and crooks. I hope the class action lawsuits destroy these disgusting A-holes.

  7. WhAt is the phone number for the class action suit against Cenlar, I received a call from them that they sent my info to another address so I gave them my new address and still haven’t received my papers on the info, please help if you know anything about the class action lawsuit .

  8. june 3,2019.
    Cenlar is corrupt!!!!
    cenlar has stolen money from me via a mortgage withdrawal.
    cenlar is a thief.I am calling the bbb in my state of oregon.
    cenlar will not tell me why they stole my money.
    i have tried to get an answer,but after 8 hours of phone,i am done.
    I am permanently disabled for 32 years.
    I only have disability income.
    I am going to stop making house payments.
    I hope my case gets national news and helps other folks.
    I hate thieves.
    I am in oregon.I am calling the bbb in salem this morning.

  9. Citimortgage is a dam joke for selling our mortgage to Cenlar I pay them threw my bank. The first payment made they said they didn’t do electronic but that changed. They thought we would pay by check. I don’t trust the ass holes but they better do right fu**kers

  10. Our loan is now serviced by Cenlar, previously UWM. Cenlar is the name on bank statement since we’ve had the loan for over 2 years? All I have to say,” I sure the HELL hope the customer service is not the same”, as a fact I wouldn’t even consider that customer service. My situation with UWM is way too involved to go thru now. I have been dealing with an issue since April of 2018 and still is NOT resolved! I have been over paying my loan ON TIME & over by approx $100 to $500 plus, they return my over payment EVERY time. Since when can’t a customer make more of a payment to be applied to principal? WORSE part is they consider the extra $ my payment! THEN they send late notice, delinquent, ECT. What is going on? INCOMPETENT

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